Crystal Mountain is the Midwest’s premier four-season, family resort. Located in northwest lower Michigan, Crystal Mountain is a family-owned ski, golf and spa resort. Crystal Mountain features 58 downhill slopes, 36 holes of championship golf, 25km of cross-country skiing, 250+ guest rooms, the award-winning Crystal Spa, Michigan Legacy Art Park, and top-notch conference facilities. Amenities include an award-winning golf school, restaurants, indoor pool, fitness center, outdoor pool and water playground, Michigan’s only alpine slide, rope and zip line course, climbing wall, mountain biking, tennis courts, disc golf, retail shops and more. Guests enjoy an abundance of northern Michigan activities including kayaking, canoe trips, tubing trips, charter boat fishing, Lake Michigan beaches, lighthouses, wineries, and much more. As the first four-season resort to reach Green Lodging Michigan’s Leader level of environmental stewardship, we are at the forefront of Michigan’s resort industry in being good stewards of our land, water & air.
Thompsonville is a village in Benzie County in the U.S. state of Michigan. The population was 441 at the 2010 census. The village is located in the south of the county on the boundary between Weldon Township and Colfax Township. Thompsonville was established when construction of the lines of two railroads, the Chicago & West Michigan and the Frankfort & South Eastern, crossed here in 1889. The village was platted by and named for Stacy C. Thompson (1856-1944), a Manistee, Michigan real estate agent who dealt in properties in Manistee, Mason, Benzie, Wexford and Grand Traverse Counties. Of the two railroads serving the village, the Chicago & West Michigan was merged into the Pere Marquette Railway in 1900 and the Chesapeake & Ohio Railway in 1947, while the Frankfort & South Eastern was acquired in 1892 by the Toledo, Ann Arbor & North Michigan, which in turn was reorganized in
1) New Hire Orientation
2) Summer Services Operations
3) Front Office Operations
4) Membership Operations
Exchange Visitors will be able to familiarize themselves with the wide variety of guest services from reservations to guest recovery. By going through the phases and responsibilities of different seasons they should learn opening and closing duties for whole areas.
By participating in operations and membership they will be able to understand the administrative side of running Guest Services. By the end of their program, they should be able to independently supervise shifts & projects and report effectively to their manager on them.